Angus & Coote Doncaster - Doncaster (VIC)

1 /5 Berry Eain: I have never written a negative review as it affect people’s businesses but I am genuinely shocked and disappointed with the service here today. A younger lady kindly helped me choose a pair of studs and we noticed there is a diamond missing on a pair of cluster diamond earrings. She went to an elderly lady who works there to inspect and was told to inform me that it was part of the design. The elderly lady then spoke to the younger sales staff across the room, something along the lines of “ we only have that one in store, if she doesn’t want to buy it, she doesn’t have to”. I then attempted to explain to her that the missing diamond is just too obvious but since I really liked the design, and if she can do anything about it. But she replied with an attitude “if you think there’s something wrong with it, I won’t sell it to you” and glared at me. I hope management takes prompt action to train staff better to HELP customers rather than debunking customers’ concerns. Truly disappointing…

1 /5 Dee: I will never step foot in the Doncaster store again. Im so deeply appalled by the lack of customer service I just experienced. Both attendants treated me like a thief, they would barely show me the jewelry, stating it was their store policy not to let me look at it closely. The attendants then later reprimanded my children for eating a snack in store - they made no mess whatsoever, again stating it was their store policy.. Worst customer service I have ever experienced. They lost out on 2 sales today! They need serious training!

4 /5 Carla Northmore: Spend quite a bit of time in this store looking at and trying on all the different rings. All the staff were extremely patient and helpful! I’m super happy my ring I ended up with and they helped me resize it as well! Overall a great experience, thank you to the team at Angus & Coote Doncaster.

1 /5 Chen Bingxu: I would give negative rating if i could. Extremely rude attitude!!! Especially the store manager! Worst experience in my whole life ever!!! Spent a few hundred dollars for a 9ct gold necklace, brock by itself after a few weeks! Then they offered an exchange, broke again after wearing it for a few hours! I called up to ask what they can do, told me to have the receipt and call again to speak to the manager. I found the receipt and called up again, and the store manager talked to me rudely without even listening "you already know nothing you can get from us! Why are you talking rude and aggressive" ??? Your stuff told me to get the receipt and call again so I did, then I receive this. Worst Worst Worst retailer ever, very poor quality products too. Dont ever purchase anything from this brand!

1 /5 Erik Andriansyah: Never come to this store unless if you are prepared to be treated like criminal. I went to this store with my wife to look for a diamond ring for our 28th wedding anniversary. When we requested the shop assistant to see the one that my wife interested, she apologised beforehand to ask for an ID. My wife asked why and was replied that the price of the item is beyond the threshold which requires them to hold for our ID. Since she was asking politely my wife had no concern and was about to take out her licence. My wife asked again if it is a rule for all jewellery shops as she has never asked at Michael Hill, Bevilles and Salera. We felt that it is inappropriate and insulting. All of the sudden an old Chinese woman who I assumed is the store manager and stood at the far corner in front of the counter machine shouted on top of her voice and yelled "Its a regulation and you must oblige!!". We were shocked and replied that we dont have to oblige and can just walk away as this is a shop not a police station. Due to this insane woman heckler my wife changed her mind and we just walked away. However this incident made my wife shocked and shaking while were walking out of the store as she felt really insulted in front of other customers. My wife and I have lived in Melbourne for 29 years and got two adult sons born and bred here and this is the first time we saw and experienced a very "barbaric" shop manager to customers for no reason. Please go to other stores, where you can find more pleasant customer experience. To Angus & Coote upper management, please train this old woman to learn manners and etiquette.