1 /5 crystal h: Ive been a client here for a number of years, but after several encounters and my very last encounter with one extremely rude staff at this particular site, I no longer feel comfortable returning. This staff who happens to be part of management is careless with client information, when handling phone calls and just the way she takes it upon herself to make decisions for clients when not asked. After a number of encounters with this person over the course of more than a year, I decided enough was enough and spoke up. Instead of trying to calm things down (as a manager would), she decided to accuse me of things, tell me lies (such as promising to book me in at a certain when that timeslot has already been taken), become dismissive, refused to pass the phone to somebody else after I asked her repeatedly as I felt I was getting nowhere with her. I left feeling very upset and the matter was never resolved. This was handled very unprofessionally with no apology whatsoever. It has soured my experience with this practice.