Hardy Brothers - Melbourne (VIC)

Martin Ca It was my first time visiting Luk Fook Jewellery in Chatswood, and it turned out to be an extremely unpleasant experience. There was a female sales assistant in her 40s to 50s whose attitude was appalling—she spoke coldly and looked at people with an air of superiority, as if she was looking down on others. The entire shopping experience was completely devoid of warmth or professionalism, which was extremely off-putting. I had originally found a gold piece that I liked, but ultimately decided not to make the purchase because of this unacceptable service. This is by far the worst and most disrespectful customer service I have ever encountered in a jewellery store. I sincerely hope Luk Fook addresses this issue, or they will continue to lose customers who, like me, leave deeply disappointed.

Rob H Shop barely ever appears to be open but I went in wanting a watch repair on the first occasion it was. Owner ignored me for a period, offered no greeting and was hostile and rude - one to avoid.

Amy Huang I had a such wonderful experience at Prouds City store! A sales lady called Irene went above and beyond to help me choose the perfect ring, taking the time to check and measuring my size regarding my special order. I went to collect my ring today. It is absolutely stunning, and I couldn’t be happier with my purchase. Also what really stood out was the genuine care and patience Irene and her team showed throughout the process—it made the whole experience so special for me! Thank you again for your excellent service. I’ll definitely be coming back and will highly recommend your store to my family and friends!