Hermès - Chadstone (VIC)

edlee cotas My partner and I visited the store on 22/06/2025, and we had the absolute pleasure of being assisted by Lin. From the moment we walked in, Lin made us feel genuinely welcomed, comfortable, and heard. Her level of customer service was nothing short of exceptional. Unlike many sales consultants who immediately ask, “What’s your budget?” and then steer you toward options you may not even like, Lin took a completely different and refreshing approach. She took the time to truly understand our needs and preferences, guiding us through the collection with professionalism, empathy, and insightful suggestions. Lin’s communication skills were fantastic clear, thoughtful, and reassuring. We never felt rushed or pressured; instead, we felt supported and confident in making our decisions. Thanks to Lin, for turning this shopping experience into an enjoyable and memorable one. We are incredibly grateful and already looking forward to doing more business with her in the future. If you are looking for quality jewellery and exceptional service, we highly recommend asking for Lin.

Carron Mason Great value with friendly and helpful staff

Joanne Tay Best service of all the Paspaley stores that I’ve been too. Benny is warm and friendly and I bought my very first ever Paspaley. I pop by a few months later when I was in the area. Benny and team still remembers us and even offered to clean my pearls. Love their warm and friendly vibe in the store.

Paul Forrest Debbie and the girls were amazing with multiple purchases over the last two years Debbie went above and beyond to get my ring resized and organised a custom jewellery maker to sort my wife’s wedding ring out and mine . And tracked down some more stones 10 / 10 just a pleasure to deal with through the whole process ..