Jewels of Punjab Best Indian Jewellers in Melbourne, Pakistani, Nepali Jewellers - Coburg (VIC)

Jakob Kayne Jennings I just left a very sentimental piece of jewellery to this business and waited 10 days no communication I have left 3 messages no response I went past to put a note under door owner was there asked for my bracelet she said no she couldnt give it back! Im absolutely distraught just want it back she said she would call me even though not taking my details I will wait for another day and go to department of fair trading if I dont hear! Dont trust this business!!!

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.

Vicky Cowin Love the fact that I don’t need to go to Greece to get my handcrafted Greek jewellery . The pieces I have from Mythos and Muse are beautiful , compliment my clothing and on point with current fashion. Love that they are expanding and adding more Greek goodness to their collection.