Kingswim Frankston - Frankston (VIC)

5 /5 Cassie Love: Fantastic centre - I have my daughter enrolled in the Baby Play classes and have been very happy so far. The cost is very reasonable and all the staff fantastic. Always welcoming and helpful.

1 /5 Sarah Halliday: If a business rigidly denies refunds or credits in cases of illness — even when supported by a valid medical certificate — such conduct may breach the obligation of good faith in contractual performance, as articulated by the Federal Court of Australia in Paciocco v Australia and New Zealand Banking Group Limited [2015] FCAFC 50. In that decision, the Court held that contractual parties must act honestly and with fidelity to the bargain, must not undermine the substance of the agreement, and must act reasonably and fairly, taking into account the interests of both parties and the contract’s objectives. Applying a blanket “no exceptions” policy where a customer is unable to attend due to verified medical reasons — circumstances entirely beyond their control — may also amount to unconscionable conduct under Sections 20 and 21 of the Australian Consumer Law (ACL). Additionally, such a policy may constitute an unfair contract term within the meaning of Sections 23 and 24 of the ACL, especially where it causes a significant imbalance in rights and obligations, is not reasonably necessary to protect the business’s legitimate interests, and results in consumer detriment. A reasonable consumer would expect that a service provider — particularly one operating in a health or fitness context — would apply its policies with basic fairness and flexibility where illness is involved and substantiated. Policies that fail to reasonably accommodate medical absence, particularly when supported by a doctor’s certificate, should be reviewed in light of these consumer protections. I am currently assessing whether this business’s approach may contravene the ACL’s provisions relating to unfair contract terms, unconscionable conduct, and the duty to act in good faith

1 /5 Emily Scammell: Overall I have had a bad experience with kingswim. When we did attend the teachers were good and my child enjoyed it. However due to issues with unauthorised charges to my credit card Ive been put off continuing attending lessons. First, you are unable to delete credit card information from the app. It is very difficult to get ahold of anyone via the phone to sort issues out. I was charged for a new term when I did not sign up for it - to me it was not clear in the T&Cs that if you enrol one year they will charge you the following year without confirming you wish to remain enrolled or warning of the pending charge, and during the break when it is impossible to speak to anyone - they refuse to offer a refund when this happens. Disappointed overall.

5 /5 Paul OBrien: Kingswims teachers have been outstanding teachers for our son, who previously went to another swim school near where we lived prior to moving to Frankston. The difference in the quality of teaching and attention to detail which is given to our son was the first thing we noticed and commented on when we compared Kingswim Frankston to his previous swimming school. Teaching anything can be challenging, particularly when it involves young children, however, what has impressed me most has been the way the teachers present, often complex stroke actions or concepts, in a structured way through which our son has steadily improved. We can see his improvement week on week and this is down to the quality of the instructors and the way they have structured the program for incremental improvement. I thoroughly recommend Kingswim Frankston to anyone wanting to have their children taught: correctly.

1 /5 Ilaria Ndreu: "Ellie is a Star, but the Policy Needs a Splash" My son absolutely loves attending Kingswim thanks to the incredible Ellie. Shes the only instructor who has been able to truly connect with him and make swimming a fun experience. Unfortunately, the recent change to the absence policy has left a sour taste in my mouth. (they mentioned it has always been like this, but I do remember having more than 1 token in the 1 month period) The current system, where you only receive one token per month regardless of the number of absences, seems unfair and a bit money-grabbing. Given the cost of the classes, its frustrating to see tokens potentially go to waste due to unavoidable absences. While I understand the need to prevent scams, I believe there might be a more equitable solution. Perhaps a system where tokens are allocated based on a specific number of absences per month could be considered (but defenetly not 1 x month) I hope the management team will reconsider this policy to ensure that the positive experience provided by instructors like Ellie is not overshadowed by administrative frustrations. Im very disappointed and have now decided to cancel my sons enrolment. Its not enough that they have raised the price since October but that they have to scam ppl like than its unacceptable, especially with the current cost of living crisis.