Michael Hill Karingal Jewellery Store - Frankston (VIC)

G C I advise all customers to avoid this store. I had a Seiko watch, barely 7 days old and the band fell apart. I went back to ask for a refund and was told the watch needs to be sent away for repair. I said I am not sending a watch away for repair when I just paid $700. This store has a set of policies that they think overrides consumer law. The staff weren’t one bit helpful at all. I’ll now lodge a complaint with their Head office. I would never shop in these stores again. I end up going back to Southland and the salesperson pretended she didn’t remember me. Had the audacity to say the Frankston store didn’t re-link the watch properly when it was this salesperson in Southland. Thankfully I managed to receive a full refund, which is what the Frankston store should have done in the first place. If the managers took the time to read these reviews and reply they’d understand that customers need to be treated with more respect. And also I don’t appreciate staff at Frankston laughing thinking the whole thing is a joke. I’m not surprised Product Review has a 1.7 star average for this company. I suggest everyone read your consumer rights with regards to refunds. A store cannot take these rights away.

Andrew Thomas I had such a great experience with Nova Watch & Jewellery Repair. From the moment I walked in, Nova showed how much he values customer service - he genuinely took the time to listen to what I needed and made sure I felt looked after. When it came to pricing, his quote was much lower than others I had checked in the area, but the quality of his work was outstanding. I also had some engraving done, and I was so impressed by his neat handwriting - it shows how much pride he takes in his craft. Very genuine and transparent with his dealings. I highly recommend Nova to anyone needing watch or jewellery repairs.

Nymph Luther Emma’s pieces are beautiful. I have a coffin shaped onyx ring and I adore it, I get endless compliments every time I wear it. I’ll be returning soon to buy another ring. You can really feel the quality in the pieces as well. Also, the studio is a gorgeous and welcoming space, and Emma herself is lovely and the customer service is 100/10.