Nakhre Wakhre - Point Cook (VIC)

holly Came into the store and immediately saw a rude customer giving Alyssa a hard time. After Alyssa attended to her she came over and helped me swap out a previous purchase for a better size. Alyssa was so helpful and friendly despite a not great start to her shift. Will be going back knowing how great her customer service is. Thanks Alyssa

Martin Ca It was my first time visiting Luk Fook Jewellery in Chatswood, and it turned out to be an extremely unpleasant experience. There was a female sales assistant in her 40s to 50s whose attitude was appalling—she spoke coldly and looked at people with an air of superiority, as if she was looking down on others. The entire shopping experience was completely devoid of warmth or professionalism, which was extremely off-putting. I had originally found a gold piece that I liked, but ultimately decided not to make the purchase because of this unacceptable service. This is by far the worst and most disrespectful customer service I have ever encountered in a jewellery store. I sincerely hope Luk Fook addresses this issue, or they will continue to lose customers who, like me, leave deeply disappointed.

Holly Dixon In love with my beautiful new earrings. Not to mention how helpful and kind the lady in the store was helping me select the perfect piece to match my earring stack. The quality and shine on them is amazing.

Arrow Media What a top bloke Luke is. We had a lot of dramas with an engagement ring we had made from a jeweller in Sydney. Luke was so incredibly helpful and went out of his way to help us. It was such a great experience. I only wish we had Luke make the ring in the first place. Absolute legend.