5 /5 Cat T: I needed a 4 strand smoky quartz necklace rethreaded. High sentimental value but not hugely expensive piece. I knew I was in good hands from the time they looked and examined it and how they handled it. Was sent a quote a couple of days later, approved the quote and was able to collect my fully restored piece in a couple of weeks. No fuss, no long delays, just a small repair job done with care and as quoted. No hesitation. I have complete trust in Robyn.