Susan Rose - Caulfield North (VIC)

Melissa Reppucci I had such a wonderful experience with The Jewel Concierge. The customer service was absolutely outstanding, friendly, professional and so attentive to detail, making the whole process smooth and enjoyable. My diamond ring is even more beautiful than I imagined. I would highly recommend them to anyone looking for both exceptional service and stunning jewellery.

Ellie I had such a great experience at APM Monaco in Sydney Chatswood! I couldn’t find my receipt, but the staff were incredibly helpful and quickly located it for me. I remembered being told that the pearls on my ring were glued and could fall off, and that APM would fix it—true to their word, they did just that. The whole process was smooth and quicker than I expected. The team kept me updated with a call and a text to make sure I didn’t forget to pick up my ring. It’s always a pleasure visiting this store—the staff are friendly, professional, and genuinely care about their customers. I’ll definitely be happy to shop here again!

Stefania Ferrario Absolutely the best experience I’ve ever had in a jewellery store. I’m so happy I walked in today. Thank you Joanne for all your help and genuine care and support in choosing our three gorgeous gold pendants!

sonam sarvaiya We were helped by Jessica in Chatswood on 21/11/2023. I am a retail store manager myself and I can assure swaroski is very very very lucky to have her. My mum had a complicated issue purchasing her ring from Singapore but she had the most seamless experience (service with a big smile ). She can’t stop complementing the way this was handled. A very very well done and I hope she keeps climbing up the ladder.