ZOHAR FOUNTAIN GATE - Narre Warren (VIC)

Emily Janson My partner and had gifted me a necklace from this store for Valentines this year, and the chain had broken about 2 months later when it got caught in my hair. We took it in to enquire about repair prices, and my necklace was sent off and their company did not charge us for repairs (even though they were fully in their right to and we were willing), as we had only had it a few months. Got my necklace back in perfect condition and couldnt be happier with their service and looking after me.

Sammy Cerra Absolutely love this place! I’ve been coming here for years & the service has always been incredible. David is a master in his trade, always able to accommodate my requests when designing custom pieces or ordering something in - nothing is too much trouble for him! The turnaround time is really quick too. They also carry a great selection of pieces in their showroom which has been handy for last minute gifts! Highly Recommended!!

Asraar Shouted at, mocked, refused service, and told to ‘just buy a clasp elsewhere’ utterly humiliating experience. ⁉️ On 22nd August 2025, around 11 AM, I visited the Prouds Highpoint store with receipts, invoices, and photos regarding a necklace I had purchased. The clasp had broken again; the same fault previously repaired by Prouds. I followed their official policies and even offered to pay for repairs. Instead, I was shouted at, mocked, refused service, and publicly humiliated. The staff member (approx. 70+, short dark hair) refused to provide her name, dismissed my necklace as “just a hollow $400 chain,” and told me to “go outside and look at the store number” when I asked for the manager’s contact details. She also refused to send the necklace to Prouds’ worksmiths as I had requested, instead telling me to “just buy another clasp elsewhere” and even proceeded to show me the clasp, despite my clear wish for the product to be properly repaired through head office. While other employees and patrons watched in shock, I very politely and asked the staff member to speak with me in a civil manner (a failed attempt). I left visibly shaken to avoid further chaos. This is not an isolated incident. The Highpoint store has a 3.0 Google rating (91 reviews), many describing the same rudeness, shouting, and dismissiveness I endured. Clearly, this is a recurring problem that Prouds corporate must urgently address. I have receipts, repair dockets, and photos of the faulty necklace and strongly encourage management to review CCTV footage from the date/time of this incident. I have also emailed Prouds customer service and contacted Scott Young, Regional Manager Victoria (JPL Group). No human being deserves to be treated this way.