Black Alchemy Cafe - Food VIC

2 /5 Clare L: Attached below are three images. 1. The coffee I was presented with today 2. The coffee a different staff member made me after I insisted on my coffee being remade 3. The usual standard I’ve been presented with at this cafe during my previous visits // I am a frequent customer of this cafe because I love their coffee. Every time the presentation, flavour and temperature of the coffee never fails to impress me. However, I am very disappointed today. I ordered a big breakfast and an extra hot, soy latte today. When the coffee was served, I was very shocked as the latte art was not art at all, but just an ugly pool of milk. Additionally, the cup wasn’t even full, I thought someone had taken a sip out of it. When I asked the tall, slim Chinese, female barista who made my coffee, she insisted that it was not her problem for the unacceptable presentation of the coffee, but my fault because I ordered it extra hot. But I’ve always ordered extra hot lattes at every cafe I visit and the baristas have had no issue with the latte art? Likewise, every single time I’ve visited this cafe, it has never been an issue either because all the other baristas are very friendly and willing to accept feedback. Moreover, the Chinese barista refused to remake my coffee and kept saying that it was not her problem but mine. Eventually, she unwillingly asked one of the other staff to remake it for me. While the second staff was making my coffee again, the original staff kept emphasising that it was not her fault and mentioning that I had ordered it extra hot. At that moment, I felt very disrespected as a customer. I am so disappointed because I have been looking forward to this cup of coffee all morning. Overall, I am very unhappy with the barista’s skill and attitude. Please reflect on your service, if you don’t want to lose anymore customers. Personally, I will not be returning anytime soon.

5 /5 Krishna Muppasaani: Been here for Mother’s Day brunch and really enjoyed food at this place. This place Great coffee and amazing vibe with outdoor seating. Soft shell crab burger was delicious and katsu curry was on point

4 /5 Arun Sharma: Nice little place for a delicious meal and a cup of coffee. Friendly staff with great service. Sitting average. Vegetarian options available.

5 /5 KH Choi: Perfect for a brunch spot. The mushroom halloumi burger with fries were spot on delicious and the fries cooked to perfection crisp and piping hot! The vegan stack is their special on the menu and it was also great for an early day detox! Not to forget it’s also worth the try!