1 /5 Likhil Reddy Gadhari: The worst experience ever at Deccan today. I was really excited to try the Mandi and ordered it, but to my surprise, they served me Tandoori chicken instead. The rice was even worse. When I mentioned this to the person at the reception, instead of acknowledging the issue, he started arguing that all Mandis are served with Tandoori chicken. Clearly, he had no knowledge of what an actual Mandi is.
I am originally from Hyderabad, where Mandi is very popular. I asked him to show me even one good Mandi restaurant in Hyderabad that serves it with Tandoori chicken — he couldn’t, and instead, he just kept arguing and finally said he didn’t care. That response itself shows the lack of customer respect and professionalism.
I only took one bite and left the food completely, but the receptionist still insisted that I must pay, saying they don’t care whether customers eat or not. To explain how ridiculous this treatment was — it’s like ordering an egg but being served chicken, and still being forced to pay for it no matter what.
It’s not even about the money. If he had simply accepted the mistake, I would have paid with a smile. But the way he treated me, combined with the quality of food and the complete lack of customer service, made the experience absolutely disgusting.