Pam Bradley I understand that everyone can have an off day, so I’m taking that into account when writing this. Unfortunately, our online order was quite late. I appreciate that delays can happen, but it did affect our overall experience.
I was also confused to find that the pizza did not have a tomato base. In my experience, this is generally standard unless otherwise specified, and there was no indication during ordering that it needed to be selected separately. That may be something worth making clearer in the online system.
Additionally, there didn’t seem to be a vegetarian option available within the meal deals. We ended up ordering a chicken pizza without the chicken, which felt like an unusual workaround. It might be helpful to consider including a clear vegetarian choice in the deals, as other similar businesses do.
While waiting, the television in the store was playing a program featuring someone discussing food in another suburb. Although it was muted, it felt a little odd from a customer experience perspective and may not align with promoting your own business.
On a positive note, the young lady who handed over our food was very friendly and polite, and I appreciated her service.
I genuinely like supporting local food businesses wherever I can. At this stage, however, the overall experience wasn’t quite enough to encourage a return visit. I hope this feedback is received in the spirit it’s intended, as constructive input to help improve things going forward.
2 /5