1 /5 Maj F: As a long-standing customer, I was very disappointed with the customer service at this branch. While ordering, I tried two flavours and noticed the machines produced an unusually watery texture. Despite raising this issue with the staff, there was a clear lack of customer care.
The gentleman serving me at the counter did not respond professionally and even rolled his eyes, which was quite surprising and unacceptable. I have never experienced this level of poor service at any other branch.
I was told the machines were “fine,” but that sometimes they get hot and produce a less thick texture. Regardless, the product quality was not what I would expect.
I also found it disappointing that there was no supervisor on site, and the store appeared to be left to a relatively young crew to manage on their own.
Unfortunately, I would not recommend this branch based on my experience.