Australian Skin Clinics Broadmeadows - Broadmeadows (VIC)

5 /5 D D: Veronika at ASC Broadmeadow would have to be one of best nurses I’ve been to. She is so kind, gentle , nurturing & makes you feel so comfortable while getting treatments completed. Anyone feeling nervous or anxious about getting fillers, go and see her. Highly recommended, she’s the best.

1 /5 Julia: I wasn’t going to leave this review, but after the horrible experience I’ve had I felt that I needed to share it so I can warn others. I went into ASC Broadmeadows this week for a skin consultation and for my first skin needling session. I had been looking forward to getting skin needling done for a really long time so I was super excited. I started my consultation with one of the clinicians, who asked me if I had prepped my skin before my appointment with a vitamin C or a skin brightening serum… I said no because I thoroughly read everything on their website and on the skin preparation terms and conditions before finalising my booking and prepping my skin with one of these products was not noted anywhere. After my face was scanned, I was told that I would still be able to be treated today without the skin prep because I had fair skin I was then told that in order to do the next three sessions of skin needling that I had booked I needed to buy the ‘ultimate serum’ that they sold in store. I asked why that is because again it’s not noted anywhere on their website that I would need to buy a $120 serum after just spending almost $600 on a service. The lady told me that I need to use this serum and they recommend it for best results. I specifically asked if I NEEDED to buy this in order to be treated of if it was simply a recommendation for better results? After much back-and-forth about this, I probably asked about 5 more times, I was told that I needed to purchase this serum otherwise I couldn’t get the skin needling done at this clinic. This was also while she was looking at her watch while speaking to me like I was taking up her time.. I then asked if I was still going to be treated today and the lady said because my consultation has taken longer (due to me being confused and questioning her about needing to buy a serum just to receive a service???) That I wouldn’t be able to get my treatment today. I said I didn’t see how this is fair due to them keeping me waiting for almost 15 minutes over my appointment start time when I first arrived. She said she would go and speak to her manager in that case. I can then hear her speaking to her manager rudely about me from down the hall so I decided I didn’t feel comfortable getting an invasive treatment at this clinic and didn’t want to spend my money here if this was going to be the service that I am receiving so I asked for a refund. When the manager phoned me the next day to discuss the matter, she told me that you DONT need to buy the serum in order to get treated so I was being lied to the entire time and thankfully listened to my gut! Like this experience, couldn’t get any worse, but not only did I not get refunded, but my card was charged again another $580 dollars. So I am now waiting for over $1100 to be refunded back to me and was told by the manager in a sarcastic tone when I called to follow up on why I hadn’t received the money yet as it’s been two days that there’s nothing else she can do as she’s already escalated the matter to her head office and she left them a voicemail and maybe I should call my own bank to see if there’s anything I can do on my end. I needed this money for something else this week which I explained multiple times to the lady I spoke with but I received no empathy whatsoever. Overall I’m honestly disgusted with how greedy this clinic is for lying to me and trying to push a product onto me when it wasn’t even needed and to now be the one who is having to pay the price while I wait for my refund is appalling.

5 /5 Farha Gaznavi: Glowing Review for ASC at Broadmeadows I cannot recommend ASC at Broadmeadows highly enough! Every visit is an absolute pleasure. The team is incredibly knowledgeable, ensuring that every treatment is tailored to my needs with expert precision. They are also super kind and flexible, always accommodating my schedule and making me feel comfortable every step of the way. Their communication is outstanding, taking the time to explain everything clearly while maintaining a super polite and professional approach. No matter what, I always walk out with a positive experience—my laser treatments with them have been amazing! If you’re looking for a clinic that truly understands your needs and prioritizes your comfort, ASC Broadmeadows is the place to go!