Brazilian Butterfly Carlton - Carlton North (VIC)

1 /5 Isabelle Rangasamy: I had been going to this place for a few IPL session but the last one I had, the therapist put it on a higher setting without letting me know. I got first degree burn and other complications as a result which I got a doctor to certify. When I communicated with the manager about my experience, they did not take responsibility for their actions and even try to reverse the blame on me. They claimed that krill oil supplements which I was taking had made my skin prone to burning. I checked with a medical professional which informed me that this was unheard of. Everyone does mistake but this place did not want to own up to theirs.

5 /5 Maddalena Galli: Just dropping this review after an amazing experience with Monique , I initially had booked for one of their bundles - eyebrow / XXX / top half leg but confused myself that I booked full leg . Monique is an absolutely angel, very efficient and organized and personable . She even asked me toward the end if she had time would I like her to wax full leg. 45 min for the whole lot and the most efficient relatively pain free experience ever in 15 years of having XXX waving . Thanks girl! PS the salon is very clean , well appointed and excellent facilities / clean spacious bathroom etc .

1 /5 Olivia Iliov: I’ve been a long term client of brazilian butterfly for a while now and have always left happy. I had booked in for a full brazilian and unfortunately due to unforeseen circumstances i was running 8minutes late to my appointment, which i did call up to let them know. When showing up i got a cold greeting from the blonde lady who i’ve never been waxed by before. She made no effort to hide the fact that she was irritated, and began waxing me with aggression. i’ve never felt so uncomfortable, brazilians are already a nerve racking appointment to attend but to feel like such a inconvenience to her day didn’t help settle the nerves. The appointment lasted a whole 7 minutes in which she told me she couldn’t do the full wax as there is someone coming at 9 which i entirely understand however there has been many occasions where i’ve had to wait past my appointment time before i was seen, so to be treated as if i had committed the worst crime for being late was not acceptable. I have a nut and peanut allergy which i believe is on my file and have always been asked weather or not it’s okay to apply the after lotion on because of my allergy. I always opt out of getting the lotion applied in case, but in her time of rush and frustration, the lady did not ask me for any outstanding allergies or if i want the lotion applied, she simply just put it on my skin and rushed me out of the room. Thankfully no skin reaction was had but could have been far worse and she wouldn’t have even batted an eye . i left the appointment barely waxed , was charged $54 and had to go spend another 40 elsewhere in order to finish the job she had started. if i had known prior to when she started waxing that not a full brazilian would be done i would not have continued with the session so the fact im $90 down for a single brazilian is not right. Was very disappointed with how rude and unsettling the lady was and have never been waxed so quickly and aggressively in the 2 years i’ve been going to brazilian butterfly. Very disappointed to say the least.

1 /5 Vas C: I normally dont write reviews but felt compelled to after the treatment from this salon. A couple months ago I made an appointment I wasnt able to keep. After trying to call 4-5 times and leaving 2 voice messages, I was unable to get through and had to make an appointment at a different branch. Fast forward to my now appointment - 45mins before the appointment I receive a call telling me if I dont pay my cancellation fee they will cancel the booking. After explaining I tried calling and rescheduling they still didnt seem to care. I have been going to this salon for years and they would rather lose that customer than waive the fee. How disappointing and quite terrible customer service. I didnt receive the same 24hr notification. Instead 45mins before my booking they cancelled. They said they sent an email months ago about the fee (note no call back was recieved) but lets be real if there is an email from them it most likely went to junk as its just advertising. This may not deter anyone from using them but you should know they dont care about their customers.

1 /5 A Bennett: Tread carefully!!! I had a Brazilian wax two weeks ago- was absolutely amazing. Today I had literally the worst lip wax / wax experience of my life. I’ve had my lip (and body) waxed for well over twenty years- and never once felt the need to complain. The woman rushed through so quickly, she applied wax unevenly without care and didn’t even wax the middle of my upper lip - then preceded to tell me the fine hairs wouldn’t come out LOL - get home - “fine hairs” are like 3 mm and black (I’m Italian!). What a joke. Then she applied lotion to my lip and AFTER THAT she started tweezering manically?? Naturally not connecting with any hairs just grabbing my skin which is now rashed and uphappy. It’s like she was so disinterested in what she was doing she couldn’t get me in and out fast enough. Such a shame, as I said the Brazilian I got prior was amazing, but unfortunately not amazing enough to waste my time and money going back again. Avoid.