Mystical Beauty & Brow - Cheltenham (VIC)

1 /5 mon: DO NOT GO HERE! I got a lash lift and tint and brow lamination and tint from here and NEVER AGAIN will i be returning. I spent $180 for all of it because i was going on holiday. Whilst i was away more than 3/4 of my lashes had completely snapped off and a few days after the service the end of my brows went curly??? I was away for 2 and a half weeks and when i got back and contacted them it had just hit the 3 week mark when i got them done and my eyebrows were still curly on the ends and my lashes had all completely snapped off. I called them and asked for a refund as nothing in my service worked and all they told me all i could get was a free facial from them or another lash lift and tint and brow lamination for free? Which i’m not sure why’d they’d offer this as i never want to go back ever again. They referred me to talk to the store manager which took them 5 days to call me. I sent photos and videos for proof of my damaged lashes and brows and the store manager proceeded to tell me that my lashes and brows looked fine when clearly they weren’t and proceeded to tell me that nothing was wrong with them and they can’t give me a refund because i notified them over 4 weeks too late and i contacted them at the 3 week mark which makes no sense. I asked to speak to the store owner because clearly nothing was getting resolved and the STORE MANAGER proceeded to mock me with a sarcastic comment saying “well if a computer broke down you won’t be able to speak to bill gates directly”. This coming from a store manager is completely appalling and disgusting customer service. Please save yourselves from coming to this place, it’s a disgrace.

5 /5 Hyacinth: My daughter and I have been going to Mystical Beauty & Brow for a few years - Southland branch. Jinal is absolutely fabulous! Whilst all the beauticians provide a professional service, Jinal has always taken the time to accommodate us, if we have an appointment or have come in last minute. Jinal especially is great with young girls, and goes the extra mile for my daughter. We have always walked away happy with the service provided! A few services we use are sugaring, threading and facials. Highly recommend this place for their excellent customer service, their professional behaviour and their skills. Thank you.

5 /5 Ngalnya Atkinson: Roop was amazing as always! As I have sensitive eyes it took a bit longer for my eyelash extensions but roop was so patient with me and made sure I felt comfortable every chance she got, seriously cannot recommend more! always leave mystical beauty feeling amazing :)

5 /5 Kanchan Karki: I had a fantastic experience at Mystical Beauty and Brow! The staff was professional and made me feel comfortable throughout my waxing and threading session. The service was quick, precise, and practically pain-free. The atmosphere was welcoming, and I left feeling refreshed. Highly recommend!