Pacific Smiles Dental Point Cook - Point Cook (VIC)

5 /5 Violeta Dimitrijevski: Amazing service from the receptionists to the dentist. I was made fully aware of the process and the cost upfront. I was a new patient with an emergency appointment and the care and attention that I received form Dr. Jhalak Maniar was above and beyond. She was very gentle and made sure I was informed and comfortable every step of the way. She spent time and ensured that I understood the post care process and I received a call the following day to make sure that I was doing well. Highly recommend Pacific Smiles Dental at Point Cook

1 /5 SK: Dr Jhalak has seen me for preventative examination and a clean up. She is good with her work, communicated throughout the procedure, made sure I was in a comfortable position. She has also explained well about the outcome and what needs to be done. Also polite in her approach. I have already recommended her to my other family members. And I will be going back for sure. I have visited dental centre recently. When I visited last time I was informed I need a filling when I asked about the price I was informed after insurance it will be $61 but i was charged $21 extra. Communication and consent is the key but looks like its all missing when it comes to $$$. I have attached receipt in the photo session. This is so disappointing. Moreover they charged me $3.98 fee as card surcharge. Did not even bother to inform me. I could have paid cash. These small things matter alot and these centres make big money and still charge card surcharge. This is disgusting I am not going back to them again. Guess what these people will not leave a single penny with patients but when they make a mistake all you get is SORRY. I mean comeon this is ridiculous.

1 /5 Nish 23: My filling was ripped during the general cleaning/examination, which I flagged with the dentist during the procedure. After enduring a terrible pain for a couple of days I was advised it has now caused an infection and would need a root canal or an implant. Cost of these procedures is $4000 or $5000 respectively. The clinic didn’t take any accountability for it washed their hands off by saying. ‘It can happen’ and showed no empathy for the trouble caused. The receptionist was rude and asked to book another appointment to get the works done and showed no care. When asked about sharing my experience with someone from the practice, I was asked to go ahead and leave a google review. Had to get the issue resolved with another dentist. Surprised with their appalling attitude, I would suggest to stay away from this clinic. I’m extremely disappointed with my experience and suggest that people steer away to avoid similar experience.

5 /5 Rafaela G: My family received a General Check & Clean today by Dr. Jhalak Maniar. Her bedside manner, attention to detail, care and quality in her work was second to none!! Her dental technician Puneer was also very friendly, gentle and caring. Both made sure we were informed and comfortable, every step of the way. We have finally found a dentist we feel comfortable with and can trust. We highly recommend Pacific Smiles Dental at Point Cook

5 /5 Kylie Grimshaw: Highly recommend Dr. Maniar as she talks you through the process and makes sure you are comfortable and pain free through the whole experience. She also calls to follow up on the healing and if any issues she reviews and corrects the issue. Dr Maniar is the best dentist Ive ever been to and would highly recommend her to anyone needing extractions especially.