Rainbow Nails - Mernda (VIC)

1 /5 Shelby Moller: I never leave reviews but my experience at this salon was poor and thats being kind. The customer service was rude and snappy at me, and kept pulling my arm instead of asking me to move forward My nails look like bubbles. They gave me the wrong colour at the beginning and then didnt listen to me when I asked to change it. I sadly wouldnt recommend this salon.

1 /5 Dolce Jones: Wish I had read previous reviews, but I am a regular here and normally have a good experience but my previous visit will be the last. I usually get normal nail polish, while my three other family members get their shellac, sns and gels. I stick with normal polish because shellac and sns really thin out my nails and I normally change the colour on a weekly basis anyway. The lady who did my nails kept pushing for me to get shellac and said it out loud twice with the rest of the customers turning and looking at me despite me telling her why I prefer normal polish. The salon was full by the way. After I refused shellac, it all went downhill. She rushed putting on the polish and did not even put a base coat. She said its not required for normal polish. I am pretty sure I have had base coats in all my manicures. She then put the polish in a chunk which made it have little blobs of polish closer to the edges and when I pointed this to her, she said because you dont keep your fingers straight and pulled my finger straight. The polish had not even dried before she put on the top coat, again putting too much of it to a point where I thought she wanted it to smudge so she can be proven right. Some of the nails she shaped squoval and some a dead set square. During the whole process I didnt see this until she painted them. Before I could ask her to make it the same, she rushed out of the shop - guess on her lunch break or something. I ended up buying polish and remover from Chemist Warehouse and doing it myself at home for the function that night. They are not open to feedback either and make you feel crap if you say something or dont like something. I have had such good experience here previously but will now take my business, my mum, my sister and my niece across to the one in the Town Centre. Sorry Hannah but youve lost my business.

5 /5 Rozzie M: Hanna was brilliant. Great attention great service very friendly. Will come again, my sister and I had a ball.

1 /5 Kim Kile: Had a 11am appointment and was left waiting for over an hour and they had trouble doing metallic on my nails. All up 2hours and 42 minutes. Paint peeling of the very next day. I sent a text with my number for someone to ring me and nothing . Worst place ever. Rude as. My father was dying at the time and l was helping to care for him. I did not have that time to waste. They told me to go back in. But as my father pasted away, l couldn’t go back. Still no call to say sorry. Absolutely disgusting service. And l paid $60 for that. I would rather have donated that money.