Ruby Nail and Spa - McCrae (VIC)

1 /5 Kathy Hocking: How disappointing, pedicure and manicure is a treat and self-care that was not the case at the McRae salon. It was dirty. They didn’t even greet you. The lady doing my pedicure did nothing besides paint my toes and put my feet in warm water for $50. I could’ve saved the money, and painted my own toenails I will not be going back. The person doing my nails literally trimmed one nail. Hey there’s nine more toes. I’ve never Witnessed such an unenthusiastic person in customer service.zero stars.

1 /5 Scout: Warning - dont go here. The woman doing my nails must have been the manager as she watched her staff on the security cameras on her phone the entire time she did my nails. This is why she cut the skin beside my nail and after almost two weeks its still painful and trying to heal. Today I went and saw my GP about it so these nail extensions have been very expensive to say the least! I then had the extensions carefully removed somewhere else. She didnt even say sorry as she assumed I didnt see her do it. I mentioned it after a while and then she said sorry very quietly. I should have read the other negative reviews here before making my appointment. The appointment didnt mean anything anyway as you just wait your turn like everyone else. Do yourself a favour do your research and go somewhere else.

1 /5 Kiara Rullo: READ ALL AS THIS WAS MY HORRIFIC EXPERIENCE AT RUBY NAILS: WILL NEVER GO BACK AGAIN!! As a first time costumer I needed refills of SNS. TERRIBLE SKILLS IN THIS STORE. I guess she took a 15 year old for her advantage as though she thought it didn’t matter. When she finished doing my nails they were all different shapes and sizes, terrible quality of the colour and overall very little talent. As I went home after it being done I showed my mum what it looked like and she forced me to go back and get them fixed up. So I walked in the store and as soon as I asked to get them fixed I was faced with yelling and screaming from the staff of RUBY NAILS threatening me that they were going to call the police as if I did something wrong. While she was doing my nails the second time I visited the salon she had filed my nails and cut me multiple times and didn’t bother to apologies or clean up the blood that was dripping down my finger. By the way she noticed it and didn’t even bother to do anything about it. Being a 15 year old I was very overwhelmed with the screaming which made me cry. Correct me if I’m wrong but you should always treat a costumer how you would want to be treated when you walk into a store. The other costumers around me were sticking up for me as the lady that did the nails was the one in the wrong. She called me crazy, stupid and screamed at me as though she didn’t care if I was crying. I Will never go back !!!!! AS THE SAYING GOES THE COSTUMER IS ALWAYS RIGHT!

5 /5 Sophie Michelle: I honestly didn’t have a bad experience unlike the reviews. I got a pedicure. They were polite and the massage chair was comfortable. They were quick and gave me a tea: No complaints and my feet feel great.

5 /5 Melissa Spence: I live in Dromana and went to their new Salon in Dromana. I had my old SNS nails soaked off and got new SNS nails. Ngoc did an amazing job on my nails, she has very high attention to detail. The staff float between their three stores so I hope to get to her again. I was offered tea on arrival and had made no prior booking. The salon accepts cash only. I have been getting my nails done in Frankston and was reluctant to visit Ruby due to bad reviews that I have read on google but like every story there are always two sides and being respectful and a polite customer goes a long way too. I love my nails. They look natural and beautiful.