Thai Essence - Caroline Springs (VIC)

5 /5 Cathy Alex: Had a great massage from Joy at Thai Essence. I mentioned my shoulder pain, and she focused on it really well. Felt much better after. Highly recommend!

5 /5 Proven productions: ⭐⭐⭐⭐⭐ – The Best Massage I’ve Ever Had! Thai Essence is hands down the best place for a massage. From the moment you walk in, you’re welcomed with warmth and professionalism. The environment is peaceful and calming, and the therapists are incredibly skilled. Every session leaves me feeling relaxed and re-energized. If you’re looking for true quality and care, this is the place to go. Highly recommended! – Slav

1 /5 Anh Do: Not the first time being at this place and staff used to be very friendly. But today I had the worst experience ever by the rude receptionist. Called in yesterday to make a booking for a couple today. Initially had my booking starting at 12:40pm and it was changed to 12:30pm without my awareness. I was literally rushing to this massage place as soon as I could and rang the receptionist to inform I would be late and ask if it would be okay. I didn’t mean to tell myself as no show but receptionist was not willing to give me any solutions except trying to charge me pricing of 60mins for 45mins of doing massage as they would have another clients afterwards or charge cancellation fee if I decide not to come as he said “it’s fair for the business”. He told me I would need to inform 1 day ahead , I don’t know how’s on earth I can do that since I just made the booking 1 day ahead. I told receptionist they could charge me 45mins as they had that option from their website but receptionist kept insisting he would charge me 60mins since that was the package booked. I didn’t confirm anything about the package that I would go for and I was even willing to choose 90mins package when I come there. I asked the receptionist if I could reschedule the booking because I didn’t want to put myself to be in that stressful position and took risk of having car accident. The receptionist was clearly not trying to assist me but only trying to rip me off with cancellation fee or charge me 60mins package for 45mins of massage provided . What a joke. I was ended up with this by the receptionist telling myself don’t need to come meanwhile I was legit 5 mins away from them. It was supposed to be a relaxing day for me and my partner but it was ruined by their horrible service.

5 /5 Trish Trish: One of the reviews I read before coming here said it was the best massage they have had in a long time. Halfway through my massage, I was thinking about how right that person was. As my husband and I walked out 10 minutes ago, I turned to my him and said that is the sort of place we look for when we travel to other places in the world, and here it is on our doorstep. We both said we wished we had asked for the names of the wonderful girls who provided the massages. However, I have a feeling all their staff are excellent. Thank you Thai Essence.

5 /5 Mal Scott: I have been going to Thai Essence for well over 1 year every fortnight. As I’m in a wheelchair I could not be happier with the support I get moving around the place. As for the massage. All of the ladies are fantastic and do a great job. I wouldn’t go anywhere else.