Universe Nails & Spa - Doreen (VIC)

3 /5 Ashwatta Kut: Hi, I have been here twice and I liked it during the first time, the have revised price which they did not notify when I rang them for my second booking. My nails are chipped off at the end and its just been a week. They need proper management and I am not sure if the girls are there are experienced or not. Its a nice quiet place but I am unhappy with the service.

1 /5 Parinaz Mehdipour: Very disappointed and won’t come back!

5 /5 Steven Christoforakis: Lovely people and lovely where very helpful with the nail design when i asked for burberry look.

5 /5 Natalie O’Keeffe: I have been going to this salon for many years now, the ladies are all experienced in what they do and they do a fantastic job and strive to make the costumer happy! I get up to 6 weeks without chips or lifting, they last so long! I couldn’t recommend them enough

1 /5 Nadia S: Very poor customer service. Booked an appointment and had a 45 minutes wait. When asked when I would be seems I was told the staff are working very hard, they are tired and hungry and havent had any breaks. The staff .member was rude and spoke over me loudlyI. will be sure to let work safe know they abuse their staff members and customers.Very poor customer service. Booked an appointment and had a 45 minutes wait. Edited to add: I never asked for any gift vouchers or compensation. You must have me mistaken for another customer that had to wait for 45 minutes.... According to your other reviews this is the norm. If you dont have the capacity for a booking, you should just say that and not over book. I would much rather have stayed at home, instead of being made to wait and getting abused. As to responding to a "threat of contacting work safe"- I dont expect any response. You have clearly said you are abusing your staff members and mistreating them by not providing them any breaks. It is against work safe laws. It doesnt matter how busy you are, we have laws to protect workers. It is disgusting and criminal a business would value money over the health and safety of their employees.