Vinpearl Nail and Beauty - Beaconsfield (VIC)

1 /5 Alana Houston: Put my BLEEDING finger in acetone. Unnecessarily filed past the SNS, into my nails. Left me with a ring on fire on each and drilled into my cuticles even though there was plenty of space to avoid it. Her technique was appalling, drilling the same spot of bare nail on the right side of every nail until I flinched from the horrible burning, and leaving some SNS behind on the left. She CUT my pink right at the cuticle, which is a sensitive area, and as I am ACTIVELY BLEEDING, kept putting my hands into a bowl of Acetone. I told her it hurt and she ignored me until I was actively CRYING in the middle of the salon and one of the other ladies had to tell her to apologise. She reluctantly said Sorry with ZERO emotion, consideration, regret or sympathy. Then had such a terrible attitude like my crying was this terrible inconvenience to her. They continuously tried to soak that pinky in acetone until I couldnt take it anymore She had to audacity to say it was MY FAULT she cut me because I supposedly flinched, which didnt happen until she had cut through my skin. I wasnt offered ANY compensation or first aid. A different lady who was much kinder had to finish up, and although she didnt do any further damage, cut my nails too quickly so they ended up uneven and with very touch jagged edges which I had to fix up at home since I couldnt bear to stay a moment longer. The staff clearly has an attitude that it is always the customers fault when they do something wrong. The way I was treated here was disgusting and I will be expecting a refund. Edit (8/04/25): Its been 2 months now, my nails have only half recovered and Ive still not heard back from them. They dont care about you, just making a quick buck

5 /5 summah newman: Absolutely amazing customer service and the girls did an amazing job my nails matched my inspo pic to a t.

5 /5 Jorja A: Incredible service! I went in to get sns on nails and a pedicure done and I have never seen so much time and care taken when going into a salon. My bestfriend who is getting married and her mum were with me and we all said what an incredible job they did on all 3 of us! They were so patient and precise and ensured we were all happy before leaving the salon and so very accomodating in making the bride to be comfortable and happy! Great service and great people! Definitely will be back ! :)

5 /5 K A: The head spa is amazing! So relaxing and blissful. Ive been twice and am already booked in for a third, and have raved to my family and friends about it. Dont hesitate - book yourself in!