Bevilles Jewellers | Highpoint - Maribyrnong (VIC)

AanchalNagara Moran I would like to make formal complaint on business name Kohinoor Sister. For the disgusting service to me lack of customer service,unprofessionalism, no responsibility taken for any change of circumstances and no communication by the seller to customer. Disagreements made by business on their personal terms without informing the customer on their purchase. As there was agreement for my items to be posted on 25/3 Monday which has not been completed did not receive any communication from this business and have not received any tracking no. This business also posted BRIDAL outfit on the social without any consent also withheld of deposit as well on the outfit. So please everyone be careful. Disgusting service by this business never came cross anyone like this. Please do not take their word for an answer. No proof shipping has been received by customer for any reassurance. They definitely made my wedding preparations very hard and stressful without any reason will never be coming again. As long they receive the payment they don’t care about anything else please be careful shopping with this business. Please invest your hard earned money in better business. No apologies or responsibility was taken by this business or any sign improvements even till now

Michael Wilkins My partner was a bit reticent about making our own rings, but Jane made the process so accessible and stress free. The act of making each others rings was so memorable, and its an experience well both cherish forever. Can highly recommend Jane and her ring making service. Money and time well spent.

Anthony Young Really poor customer service experience with one of the staff members at this store. Fortunately, another staff member, an older lady, was empathetic and apologetic, which slightly redeemed the experience for me. However, I believe there are some important areas for improvement: 1. Waiting 20 minutes for a click and collect order is unacceptable, especially when the store wasn’t overly busy. With presumably three staff members on duty, at least one should be available to handle quick tasks like click and collect to ensure smooth service. 2. The younger staff member I dealt with did not greet me or acknowledge my presence, even after I had been waiting for 15–20 minutes. In contrast, the older staff member made an effort to greet customers, even while assisting someone else, which was appreciated. A simple acknowledgment goes a long way. 3. For the younger staff member to respond with a comment like “we have a lot of customers here” after I expressed my frustration was both dismissive and disappointing. During the entire time I was in the store, she was focused on assisting a single customer with a watch repair—even though the customer clearly stated they were happy to pick it up the next day. Instead of acknowledging or prioritising myself and other waiting customers, she chose to complete the repair immediately and even walked into the back room to finish it. This approach showed poor judgement, particularly during a busy time of year when waiting customers should take precedence over non-urgent tasks like repairs which could be done during quieter times. While I understand this is a busy time of year and can be stressful, it is essential for staff to manage their time effectively and treat all customers with respect and courtesy. To be clear, I am not condoning any mistreatment of staff by customers, but constructive feedback is important for improvement. Thank you again to the older staff member for her kindness and professionalism. I hope the younger staff member can learn from her example.

Jade Jennifer I bought a ring for my boyfriend a couple of weeks ago and he loved it, but the size was wrong. Their support team were super helpful and sent over the right size straight away! Thanks guys!