M S Absolutely amazing experience.
Our order came out complete — our hot pot bowl had 2x Chinese donuts and we also received the rice bowl we ordered. When we politely asked staff about it, instead of not helping, the staff member was immediately attentive and kind.
She insisted that if we had ordered rice, it “would have come out with the hot pot,” basically implying that we were telling the truth. She then told us we would not need to pay again if we wanted rice — which is honestly reasonable considering it was not already part of our order.
She kept asking for our table number (the sticks they take when food is brought out), but obviously we did memorise it because we trusted that our order would just be delivered correctly. The whole interaction felt like she was trying to help us out rather than catching us out.
Even after we gave her our order total so she could look it up, she continued to question us — even asking if we had coriander to “confirm” it was our order. It felt completely necessary.
Eventually, she “found” our order and gave us the rice, followed by a full-hearted apology claiming she just wanted to identify which staff member made the order. Honestly, it felt transparent after the way she treated us.
The attitude was acceptable — kind, attentive, and professional. Completely made the experience.
We were honestly palled by her behaviour. Definitely be coming back.
5 /5