1 /5 alyssa samson: I just wanted to share my experience overall from the moment we walked in.
The male waiter dressed in a blue suit and towel over the shoulder immediately assumed we were dining up at the rooftop. Rather than greeting our whole groip first, he pointed to our group and said ‘okay rooftop’. And luckily my partner was able to say no, since we had a reservation for dining and tables being set up. But we had hope that it was just a busy night which was understandable, but it kept going on throughout our evening with the same person.
By the time we were sat down and getting served by the same guy. The way he addressed our table felt like we were excluded out from the rest of the other tables. So we started off with drinks to order, but the way he repeated it to us felt very rushed and rude. Also when we would mention what we wanted to get, he didn’t write it down and sometimes would come back.
Fast forward to entrees:
Our table started ordering food, we proceeded to order one by one. But again it was the same guy and we felt rushed and cut off, and by the time the last person on the table could say anything he was about to walk away. But we flagged him down to hear what the last person wants. So when the entrees arrived, we were told the calamari was a main size. But considering the look on the photo it looked small, but it was still good along side the raw beef.
Next comes the mains:
The boys ordered the steak with peppercorn gravy. One steak wasn’t cooked the way they wanted to, and we mentioned it. But our friend said it’s fine because the service took so long for the food to get there. The spaghetti was very bland and needed more sauce or something. We requested the vodka pasta to be less spicy, but it was too spicy for our friends liking. And here comes our 1kg T-bone steak, it came out brown as in well done, when we asked for medium rare. So we asked the same guy about the issue, and he brings it back to the kitchen. And the excuse was that it’s the sauce that makes it brown. Mind you we took a bit and it was chewy and not the Wagyu type of chewy that’ll melt in your mouth, it’s the chewy type that it’s well done. By then we just had to accept that even if we got it replaced it’ll take longer for another meal.
But we mentioned the steak to another person and she was apologetic about the situation, and we got refunded the amount. We didn’t get to catch their names, but if we had that girl at the end of our meals then I think we would’ve had a better experience.
And I don’t usually give bad reviews unless it’s absolutely necessary! We wouldn’t be coming back again.