Nandos Marriott Waters - Food VIC

1 /5 Krunal Patel: I’ve been visiting Nando’s regularly for lunch and dinner because the food has always been great. However, my recent visits to this particular store have been quite disappointing. I ignored the first couple of issues, but during my latest visit we ordered a seriously large peri-peri fries, and the quantity was far lower than usual. When I politely checked with the staff, the response was very blunt: “That’s our size,” without any friendly manner. On top of that, the staff member taking orders was sneezing at the counter without covering his face. I had to tell him to please step away and freshen up. He mentioned he had hay fever, but hygiene should still be a priority—especially when standing in front of exposed food. Overall, I’m not happy with how the store is operating now, and I’m already considering nearby alternatives instead.

4 /5 Lorrene: Nice meal out. Perri perri tenders a little on the small side, kinda a sad looking dish. But oh well. Definitely would get wrap or something next time. Paella was nice!

1 /5 Natasha xo: I recently visited Nando’s at Marriott Waters and, unfortunately, had a disappointing experience with the customer service. When it was my turn to order, I politely asked if the chicken could be cut into 8 pieces. The staff member with blond hair and glasses responded firmly, thanking me but stating that they were not allowed to do that — the tone and manner in which she spoke made me feel as though I was being treated as less important. Shortly after, a separate group placed a large order, which resulted in a significant delay — around 1 to 1.5 hours — for other customers waiting for chicken. Instead of addressing the situation discreetly, the same staff member pointed to the group and said loudly, “These people have wiped us out — they ordered all the chicken, which is why there will be a delay.” The entire interaction felt unprofessional and unnecessarily confrontational. I couldn’t help but feel there may have been some bias or discrimination, both towards myself and possibly the other group, who were from a different background. I believe all customers deserve to be treated with equal respect, regardless of who they are. I felt discriminated against

4 /5 sventek: Adding some pics from latest dine in visit and adding a star as food was better ************ Dropped in for takeaway on a Sat, and got some chicken and chips plus a few extra pita breads. The wait was a bit longer than they said, was outside of rush hour (visited around 3pm), and the chicken was a bit more dry (thus less tasty) compared to other Nandos outlets Ive visited, but the positive is that everything I ordered was packed including the special orders. Place itself looks clean and inviting, wouldnt mind dining in sometime to see if theres a difference in food taste and texture when consumed on site. Theres both indoor and outdoor dining. Free parking available.