Prime EXPRESS nails Southland Cheltenham - Level 3 Westfield Southland - Cheltenham (VIC)

5 /5 Linh Tran: The service was wonderful. The price reflected the service and product.( they have beautiful colour selection and so many ) The technician showed great care with my pedicure and had a great attention to detail. The environment was relaxing. Really enjoyed it and will be back next time! Thanks to the team

1 /5 Sammy K: walked into this salon at 4:50 PM, and they close at 6 PM. If they didn’t have enough time to do my nails properly, they should have told me instead of rushing through a sloppy, half-done set. From the start, the nail tech had a terrible attitude. Any time I pointed out a mistake, she made annoyed expressions like I was the problem—even when it was her fault. Then, she made me pay before the set was even finished, which felt completely unprofessional. At that point, I knew they weren’t concerned about customer satisfaction—just about getting my money. Her technique was awful. She kept poking my hands with her long nails, and when I instinctively moved away, she aggressively yanked my hand back instead of adjusting her work. The entire experience was uncomfortable, rushed, and not worth it. To make matters worse, I noticed that women of color seemed to be treated differently here—dismissed, rushed, and not given the same care as other customers. I will never be coming back, and I wouldn’t recommend this place to anyone who expects respect and quality service. Avoid at all costs I know this salon has a 7-day satisfaction policy, but after the way I was treated, I wouldn’t want to come back. I also know there’s no refund policy—they can keep the money and just do better next time