The Beauty & Brow Parlour Highpoint - Maribyrnong (VIC)

1 /5 Jade Chantel: Same as other reviews, the attendant attempted to charge me the shaping price of $20 when I specifically asked for a tidy only ($15). Be careful.

1 /5 Helen Wilhelmina: I come to this place regularly, and on two separate occasions—a Thursday and a Friday night, spaced out over a month—I arrived around 7PM, well before closing time. Both times, I was told they might close early or to come back in an hour because the staff member needed to catch a bus by 8:30 PM. This is very unprofessional, especially when the posted hours clearly state the store is open until 9PM. Customers rely on these hours, and being turned away early for personal reasons is unacceptable. Management should address this to ensure a consistent and reliable experience for customers.

5 /5 Shanna Watson: Had my eyebrows threaded and tinted by love, couldnt be more satisifed with the results and will defintely make sure i can get her services again. Thank you so much Love!

1 /5 aesha yacoub: Thursday, October 10th, around 7:35 PM (Highpoint) I have been a regular customer of your brow parlour for a few years, and I generally appreciate the services I receive. However, I would like to share a disappointing experience from my recent visit When I arrived, I was assisted by a staff member who approached me and asked what service I wanted. I clearly stated that I wanted my brows cleaned, not shaped, as per my usual request. As she began the service, I asked politely for a break and noticed that my brows were plucked halfway and appeared much thinner than usual. When I politely mentioned this, the staff member became defensive and heated, rather than explaining the situation or acknowledging my concern. At no point did I raise my voice or speak rudely, but I was taken aback by her response and felt deeply upset by her behavior.

1 /5 Bhatia Prachi (Pia): As with many other reviews stated, I was overcharged which is totally illegal. I went in and specifically asked for eyebrow threading. Outside the shop there’s a sign which says eyebrow threading $15, I go in and she says “so you just want me to clean up around the eyebrows?” And I say yes and then in the end she charged me $22, saying “there is another sign outside” which I then checked and it says eyebrow SHAPING $20 - but why did she agree to do eyebrow THREADING then charge the SHAPING price? Seems like they do this on purpose and the $15 price is just a scam to entice customers. And how is it “shaping” when no tweezers were used, just threading within a couple minutes and I had to fix them up and SHAPE them myself later. I’d be happy to pay the shaping price IF any shaping was actually done by them. Great way to lose customers, overcharging them for services not performed. great business strategy, never going here again.