Madison Miles We’ve ordered takeaway from Grill’d Donvale several times. Each time we’ve attended, we’ve been lucky enough to be served by Joel.
Having worked in hospitality myself as a trainer, in management, and front of house before becoming a teacher, I can honestly say Joel is one of the best service crew members I’ve had the pleasure of dealing with in a very long time. He remembered me and part of my order on my second visit, and by the third he knew my name and could pre-empt my order.
His demeanor is just gorgeous happy, friendly, and incredibly knowledgeable about the menu. He provides honest feedback and thoughtful suggestions, and even tried to place my order into a deal, which is rare these days. Joel is always well groomed, and his uniform appears clean, neat, and tidy a true credit to the store.
The venue itself has consistently been clean and tidy. The communication between staff is respectful and clear, which is always lovely to observe. The toilets were clean and well stocked (which can sometimes be an issue at quick-service restaurants). Meals arrived quickly, which we appreciated. The only small area for improvement would be the placement of ingredients in the burgers they tend to fall out one side, so a little more balance in assembly would make them perfect. And to fill the chip buckets a little more.
Overall, a fantastic local store with exceptional customer service. We’ll definitely continue coming back!
Thank you Joel for your excellent service.
5 /5